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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
PAYING BY DIRECT BANK TRANSFER
Guests are welcome to transfer funds within 24 hours of making a booking into our bank account. Once complete please email a screenshot to help@apartmentsofmelbourne.com.au.

BANK DETAILS:
THE RESTASSURED GROUP
BENDIGO BANK
BSB: 633000
ACCOUNT: 131886160
REF: Use your booking number

Please note; Bookings without payment are automatically cancelled after 24 hours. Direct bank transfer is not available for bookings arriving within 7 days.
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Property Information

Apartments of Melbourne Northbank is located across from Crown Casino on the Northern bank of the Yarra River. Our Northbank Place apartments are modern, fresh apartments, most with balconies overlooking the Yarra River or the city centre. In this location, you have the option of onsite secure car parking from just $25 per night and trams are literally outside the front of the apartments. We are the closest 4 star accommodation to the Melbourne Convention Centre and the Melbourne Exhibition Centre.


Address 1: 1502/555 Flinders Street

City: Melbourne - Victoria

Postal Code: 3000

Contact Name: Neil Devonport

Phone: 1300889930

Email: help@apartmentsofmelbourne.com.au

Amenities
  • Automated teller (ATM)
  • Baggage storage
  • Elevators
  • Lounge
  • Printer
  • SELF-SERVE APARTMENTS
  • 24 HOUR EMERGENCY SUPPORT
  • EUROPEAN LAUNDRY WITH WASHING MACHINE AND DRYER
  • FULL KITCHEN

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 15:00

Check-Out: 11:00

Property and Cancellation Policies:
CANCELLATION POLICY: FOR DIRECT BOOKINGS MADE ON WWW.APARTMENTSOFMELBOURNE.COM.AU
Free Booking Protect – Your booking insurance exclusively available when you  book at www.apartmentsofmelbourne.com.au for one FEE FREE* change of date, name or room type. Or, cancel your booking at least 72 hour before arrival and your payment  will be available for 6 months towards a future booking. 
*Different rate fee  may apply if the new dates are more expensive.

CANCELLATION POLICY: FOR BOOKINGS MADE ON THIRD PARTY SITES INCLUDING EXPEDIA, BOOKING.COM AND AGODA
At Apartments of Melbourne we like to keep things simple, so we can provide great facilities at great prices. We recommend travel insurance for all guests. We do not cancel bookings or issue refunds, we accept bookings as full and final. In the unlikely effect your plans change, we are happy to allow you to change names for the booking at no cost.
Terms and Conditions

CREDIT CARD & PAYPAL PAYMENT FEES

  1. A payment processing fee of 2.5% applies for all Visa,  MasterCard and American Express payments.
  2. A payment processing fee of 3% applies for all Paypal payments.
  3. These fees will be added by our team to your booking unless otherwise indicated
ARRIVAL TIMES
Guests are encouraged to arrive during our regular service hours with assisted check in between 3pm till 7pm. In additional guests have the following options:
  1. Bag drop from 11am till 7pm
  2. Priority arrival from 12.30pm, $25 fee applies
  3. Regular assisted check in between 3pm and 7pm, no fee
  4. Late arrivals from 8pm till 11pm, $49 fee applies
  5. Late arrivals from 11pm till 1am, $99 fee applies

CREDIT CARDS, PHOTO ID, MINIMUM AGE AND COLLECTION OF INFORMATION
For the security of all guests it’s important we understand who is staying and collect important information. Our team use Apps made by Canvas to collect your name, address and phone number. We are required to also verify a valid photo ID i.e. a driver’s license or passport and to collect a small security deposit. We collect all of this information securely in our secure app 'canvas', we then upload this and the original information such as photos of your credit card and photo ID are deleted automatically from the device used. This process is very similar to that used by most hotels except rather than photocopying your items we store this electronically. In general, most information is only stored for 7 days after checkout.

The primary guest, 'the booker' must be a minimum of twenty one (21) years old at time of stay. This guest must produce matching photo ID and a valid credit card in the same name on arrival. We will capture a $250 (1-bedroom apartment) or $500 (2-bedroom apartment) security deposit on your valid credit card. This transaction is called a ‘Authorisation’ and is simply a hold on funds, it does not get transferred to us unless we ‘Capture’ it later. Like most accommodation providers, this security covers keys, damage etc, its very unlikely it won’t be released and we will always tell you if it’s not going to be released. Unfortunately, if you cannot provide this information we won’t be able to assist with your check in.

GUEST CONDITIONS OF STAY
Like you, we have expectations of how guests will behave during their stay. We have developed a clear code of conduct to bring us inline with current legislation. The overall emphasis is to treat our facilities and team with respect, as you would expect, for the complete terms and conditions please click here

GUESTS & VISITORS MUST
Comply with all House Rules and By-Laws; Respect the residential amenity and security of the property and neighbours; Refrain from anti-social behaviour; Guests must control and be responsible for Visitors and ensure that Visitors comply with the House Rules; Comply with any instructions from the Manager and security services during their stay; and Notify the Manager of any disputes or complaints as soon as is practicable.Guests are responsible for ensuring the limits set on Visitor numbers is complied with at all times; and guests are responsible for ensuring that Visitors comply with these House Rules. Visitors must leave by 10pm. Maximum number of guests including visitors in a room must not exceed 6. Please remember all visitors must leave by 10pm.

FUNCTIONS & PARTIES
Our locations are predominantly residential so, please look after our apartments like your own home. We have a strict no party policy, building security will ask guests to leave and enforce building rules if needed. The Property is not a “party house” and any such activities are strictly prohibited; and no gathering, celebration or entertainment is permitted at the Property. Maximum number of guests including visitors in a room must not exceed 6


YOUR INTERACTIONS
Staff and contractors must be treated with respect, this is a legal requirement and guests threatening or abusing staff will have their booking cancelled immediately. 


ALCOHOL & DRUGS
Guests suspected of being intoxicated or under the influence of drugs will not be checked in.


NOISE & LOCAL AMENITIES
Guests must not create noise which is offensive to neighbours especially between 10pm-8am and during arrival and departure at any time throughout the occupancy. Offensive noise is prohibited and may result in:
  1. Termination of permission to occupy the Property; eviction; loss of rental paid; and extra charges for security and other  expenses which may be deducted from Security Deposits or Bonds.
  2. Guests must abide by any noise abatement conditions, standards and orders issued by police or any regulatory authority to minimise impacts upon the residential amenity of neighbours and local community.
PARKING RESTRICTIONS
Guests and Visitors must comply with parking regulations and show consideration to neighbours; Guests must park in their designated car park


NO SMOKING
Smoking is not permitted indoors at all, guests smoking inside will be charged a $250 cleaning fee

PETS
Pets are not permitted indoors except when approved by management in a pet friendly apartment.

COMPLIANCE
Breach of these House Rules is a breach of the Terms and Conditions of occupancy. The Owner and Manager reserve the right to terminate permission to occupy and to evict from the Property, Guests or Visitors who refuse to follow these House Rules or who cause a nuisance.


RECORDING
You agree by entering our properties to recording of your image, and that of your guests in public areas of the building and surrounds, and acknowledge this information may be supplied on request to Victoria Police and other state and territory agencies as required under law.

DAMAGE
The guest who registers at check-in/arrival will be held accountable for any damage to the apartment and contents during the stay dates. The registered guest will be liable for damages caused (including those by third parties visiting the apartment) which will result in forfeiting any deposits, pre-payment, cash security deposit and also may be subject to additional charges. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in/arrival. Any additional charges may be referred to collection services and action will be taken for the recovery of such.